Week 42 and 43

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 Not much has changed since my last post, other than I am doing really well in the customer services team!

Currently in the team, there is Leigh who I work along side of and Lucy who has been training us both and overseeing customer services. All together we have really turned the customer services department around, all phone calls are being answered and all messages in the inbox are being answered within 24 hours. Even in a couple of weeks since I've been back, things have really changed for the better.

I am pretty confident on all customer queries now, I would say I only struggle on the technical product queries but the technical team are always there to help me answer them. 

Me and Lucy have been discussing starting to focus some time on the eBay outlet stores, as no one has really been overseeing these since lock down. We will be listing more products that we have available and making sure we keep our top seller status. 

The whole warehouse has changed since I've been back so my first job for the outlet stores is to organise an area in the warehouse where we can keep all our products, these need to be accessed easily. I'm looking forward to doing this because it is currently a mess and I will find it very satisfying!😂

I am coming to the end of my apprenticeship now, which is scary! My portfolio is really coming together and I don't have much work to complete because I can move forward towards my EPA.✌





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