Georgia Bowen

 This two weeks in customer services have been good so far, I am a lot more confident in my role here and feel like I've settled back into the customer services role well.  There isn't much new to report over these two weeks as I pretty much now know everything to do with customer services now which I am very proud of myself considering I have only been back just over a month! This week I have dealt with a couple of difficult customers who did make my first Monday awful, but as we say the 'customer is always right' even if they aren't. But I bounced back from it and now the rest of the week and this week is going well. ✌

 Not much has changed since my last post, other than I am doing really well in the customer services team! Currently in the team, there is Leigh who I work along side of and Lucy who has been training us both and overseeing customer services. All together we have really turned the customer services department around, all phone calls are being answered and all messages in the inbox are being answered within 24 hours. Even in a couple of weeks since I've been back, things have really changed for the better. I am pretty confident on all customer queries now, I would say I only struggle on the technical product queries but the technical team are always there to help me answer them.  Me and Lucy have been discussing starting to focus some time on the eBay outlet stores, as no one has really been overseeing these since lock down. We will be listing more products that we have available and making sure we keep our top seller status.  The whole warehouse has changed since I've bee...