Georgia Bowen

 These two weeks have been great at Knetic. I am happily back in a routine after being furloughed for months.  My progress on customer services has really came along these two weeks, a lot of the training was more of a memory refresh from last time I worked in customer services for Knetic.  I have began taking phone calls from customers, which was very nerve-wracking at first because you never know what they want or how they will respond to things! But now I feel happy to answer the phones and deal with their queries and Lucy and Leigh are always on hand to give me a hand. I do also call couriers if we have any delivery queries, I am happy doing this now.  I have now started answering more queries like: Damages to products in transit. Incorrect items that have been sent out.  Product queries.  eBay and Amazon cases. I pretty much now know how to deal with all queries that we receive, any technical queries I am unsure of I pass onto my colleagues who advise ...

This week I have returned to work at Knetic but I am currently helping out with the customer services team as the department is very busy during this time. I have returned to the customer services department because there is currently no one working in the marketing department above me; Emma left the company before lock-down and Amy is on maternity leave. The company felt it was best for me to work in the marketing department when I have a manager above me so I can receive more training. So, I will be returning back to my place in the marketing department full time when Amy (the marketing manager) returns from maternity leave in October. I have worked for customer services before at Knetic, so I have settled back in well. I have required training again because the systems have changed, but it is all going well so far! This week I have been focusing on responding to customer queries including: Shipping/ deliveries queries. Return requests. Refunds.  Providing invoices....