Week 40 and 41

-

 These two weeks have been great at Knetic. I am happily back in a routine after being furloughed for months. 

My progress on customer services has really came along these two weeks, a lot of the training was more of a memory refresh from last time I worked in customer services for Knetic. 

I have began taking phone calls from customers, which was very nerve-wracking at first because you never know what they want or how they will respond to things! But now I feel happy to answer the phones and deal with their queries and Lucy and Leigh are always on hand to give me a hand. I do also call couriers if we have any delivery queries, I am happy doing this now. 

I have now started answering more queries like:

  • Damages to products in transit.
  • Incorrect items that have been sent out. 
  • Product queries. 
  • eBay and Amazon cases.
I pretty much now know how to deal with all queries that we receive, any technical queries I am unsure of I pass onto my colleagues who advise me how to deal with it.

Since, I've been back everyone is getting on well and we all seems a lot happier to help each other with things and work together even if it isn't a part of our job. 

So far, all is going well for me whilst I am working for the customer services team. ✌




Comments

Post a Comment

Popular posts from this blog

Week 15 - Second Training Week

-
So this week I had my second training week at Escalla continuing with online and offline marketing. I had a really good week overall with Emma and everyone I'm doing my course with, we all seem to get on really well!  Throughout the week we looked at the following topics: CRM (customer relationship marketing)  Audience Engagement Marketing strategies and campaigns Laws and Regulations in the workplace and as a marketer  Risk Management Cycle Workplace policies Return on Investment We continued with our online and offline   marketing report and ensured all the work we did was mapped to references for the course.  Once we had finished all the content we needed, we started revising for our exam that was on Friday, we all worked together on Kahoot quizzes and q-cards to help us revise. I am a very visual learner so making q-cards and using coloured pens really helps when I am revising.  So, before the exam on Friday, I was really nervous ...
Read more

Week 17

-
Image
This week at Knetic I have been doing a lot of preparation for our Black Friday Event, I have been scheduling all Facebook, Twitter and Instagram posts for Black Friday. I have really enjoyed doing this because it has been a little different to my normal social media posts, we have chosen to use a sarcastic tone in all our posts to try and engage our audiences. I have also had to use a lot of call to actions and time-pressured language to make our audience feel like they need to buy from us. We have followed a theme throughout all the images for social media and the website and I have also included some gifs and memes to humour our audience so they are engaged.  At the start of the week, I completed all my 4 blogs and social posts for the week. I also created some banners for the homepage of our website and changed all the sliders and images for the week.  Midweek we had a VW T6 in for us to shoot, I helped out with the shoot by helping to put our products together and f...
Read more

Week 21 and 22

-
Image
For these two weeks, we have all been preparing for Christmas and New Year ensuring everything is done in time before we are off over Christmas! I have been focusing on making sure all my social and blog posts are seasonal and relevant to the festive period to ensure our followers are engaged.  So I did the following blog posts: Van Demon: Christmas Gift Guide Winter Fitting Tips Christmas Delivery Cut off times  New Year, New Van Preparation  Simply Car: Winter Driving Tips Christmas Gift Guide Christmas Delivery Cut of times  New Year, New Car Preparation We also decided to run a competition through Van Demon over the Christmas period, we were offering a £50 voucher for the winner and the competition required our followers to send us an image of their van with our products fitted to it. The entry requirements were also they had to be following our Facebook page, tag a friend and like and share our original posts.  We chose these entr...
Read more